As a support team we struggle to find that fine line between assisting the church with product functionality or directing them to our Education team for additional training. The Support team exists to assist churches in resolving issues and answer basic feature/function questions. Occasionally, we run into situations where the church staff member would benefit from some additional product training. Perhaps they are new to the church or are leveraging a new area of the product with which they’re unfamiliar.
To properly assist the church in these situations we offer several different options to meet your specific needs:
• FREE online help with embedded “how to” videos
• FREE online library of training videos that you can watch anytime, anywhere
• FREE Live Q&A Sessions featuring interactive Q&A with a Fellowship One instructor
• One-on-one consulting time, onsite or remote, for a low hourly rate
The Live Q&A Sessions are relatively new but are an excellent opportunity to interact with a Fellowship One instructor, to get your pressing questions answered, and perhaps learn from the questions of others. These FREE Q&A sessions are held on Tuesday at 10:00AM CT and Thursday at 2:00PM CT every week. In addition, we generally offer Ask the Expert sessions Wednesdays at 2:00PM CT. These sessions change topics from time to time, currently; they are centered around the Report Library and allow you to interact with an expert from our Reporting Team.
To sign up for an upcoming Live Q&A Session, simply go to the Education Tab on the Experience.FellowshipOne.com community site, then click on “View class schedule and register” under the “Online Instructor-led Q&A Sessions” heading. Look for the classes titled “Live Q&A”. We have segmented the classes into two topics: People Care (for any issues outside of finance) and Finance.
We encourage you to attend an upcoming Live Q&A Session. We pray that you find it informative and helpful to fully leverage the power of Fellowship One.