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• Change and the Church - Example

  E xample Church project managers and Fellowship Technologies can plan, convert, configure, install, train and deliver, but church leadership sets the tone and climate for change. If you are not seen as a participant in the change or are aloof and isolated Read More... Posted Wednesday, May 07, 2008 9:08 PM by FTCustomerSvcs | 0 Comments | Filed under: Relationship, Proactive, Customer Care, Process, FTeU, Training

• Change and the Church - Grace

  G race Agree to create an umbrella of grace during the time of transition. For a period of time, there will be no experts on the new system. Give people a chance to poke around and learn [review on demand videos and participate in Ask the Expert Sessions]. Read More... Posted Wednesday, May 07, 2008 9:05 PM by FTCustomerSvcs | 0 Comments | Filed under: Relationship, Utilization, Customer Care, Training

• Change and the Church - Adapt

  A dapt Fellowship One surfaces many new opportunities for your church. One opportunity that sometimes gets overlooked is the chance to learn some relevant new technology. The days of packaged software and client/server architecture are quickly fading. Read More... Posted Wednesday, May 07, 2008 8:18 PM by FTCustomerSvcs | 0 Comments | Filed under: Relationship, Listen, Process, Training

• Change and the Church - Heart

  H eart The membership database or church management system (ChMS) is a fundamental tool in a church’s IT support infrastructure. Changing or replacing it will impact people. They’ll feel the change. Because changing the system creates some additional Read More... Posted Wednesday, May 07, 2008 8:15 PM by FTCustomerSvcs | 0 Comments | Filed under: Relationship, Proactive, Customer Care, Process, Education, Training

• Change and the Church - Communication

  C ommunication Communication is the most important of the six change factors. All the other factors depend on effective communication. It didn’t take long for Fellowship Technologies to realize that some of our early implementations faltered largely because Read More... Posted Wednesday, May 07, 2008 8:13 PM by FTCustomerSvcs | 0 Comments | Filed under: Relationship, Process, Training

• Change and the Church - An IT Perspective

  Change and the Church – An IT Perspective Change is inevitable, progress is not Bertrand Russell Progress is a nice word Progress starts with change Change has its enemies Robert F. Kennedy (paraphrased) “What is the most challenging part of your job?” Read More... Posted Wednesday, May 07, 2008 8:11 PM by FTCustomerSvcs | 0 Comments | Filed under: Relationship, Proactive, Process, Training

• Support or Education?

  As a support team we struggle to find that fine line between assisting the church with product functionality or directing them to our Education team for additional training. The Support team exists to assist churches in resolving issues and answer basic Read More... Posted Wednesday, February 20, 2008 2:31 PM by ldacy | 0 Comments | Filed under: Support, Education, Q&A, Instructor, Training, Live