Commonly leaders refer to (and treat) individuals within organizations as "resources" as if they're a commodity like grain or corn. You'll hear management refer to their people as their "most valuable resource". They establish Human "Resource" departments. They also refer to them as a "work"-force or "labor"-force.
Is it any wonder then that the individuals in these organizations begin to feel de-humanized and commoditized?
Don't commoditize what God made unique. As a leader you must establish personal relationships with each of the individuals within your direct circle of influence. Each person that works for you or with you is a unique creation of God. Each one has different interests, feelings, likes and dislikes. Each one prefers adoration and affirmation in a distinctive manner. Some like hand-written notes, others like verbal words of encouragement. Each one receives and responds to constructive criticism and correction in a different way.
One of the best things our new HR Director (yes, through tradition we still use the term ‘Human Resources') introduced into our culture at Fellowship Tech was an individual survey that captured information about each person's favorite colors, foods, music, etc. It asked them for their preferred method of receiving feedback and affirmation. She distributed the completed surveys to each of the team leads for those under their span of care.
Without this information I would never have know that someone from my team loved U2 or another liked Cherry Garcia ice cream. Many preferred verbal public affirmation for a job well done over a financial gift. I've found the information to be invaluable. It allows me to provide feedback to my individual team members in a way that matches their uniqueness.
Of course, a survey can not replace or supplant "quality" time spent with each individual. Sitting down over coffee or lunch to patiently listen to their frustrations and their successes is a must. If they stop by your office unexpectedly, it's best that you turn towards them and look them directly in their eyes while they speak rather than allowing your eyes and attention to dart back-n-forth between your computer monitor, blackberry, or your watch.
These things may seem self evident but too often our actions betray our intent. You may have intended to listen patiently but your body language indicated differently. I know I've been guilty of this far too many times to count.
So take to the time to get to know the people on your team. Each one is a unique child of God and needs to be treated as such.