I recently read a post about Willow Creek Church's conclusions about their ministry effectiveness published in a new book called REVEAL. I suggest you take a look at it here: Out of Ur Blog
To me, this describes exactly what I call "Consumer Christianity". Many churches have focused on providing Christian "services" to be consumed by their attendees with little regard to how the individual is being affected by them. I see this phenomenon everywhere I go to one degree or another. Events + Attendance = Spiritual Growth is the accepted formula. It's simply not true; but it is easier to pursue than the alternative.
The only way to know a person's spiritual progress is to build relationships between them and spiritual mentors. Within these relationships, spiritual growth can occur because accountability exists to apply spiritual knowledge to our lives; not so at events. Events should exist to serve the relationships. Their mission should encourage people to enter into them and cause people who are in them to want to develop more transparent relationships. Unfortunately, most events/programs serve only themselves without advancing this goal. This thinking creates the common event introduction: "You don't want to miss this..." I wonder many times to myself, "Why?".
I suggest that if people don't feel "connected" to your church, it is not because they are not volunteering enough or simply not trying. The leadership of a church needs to understand that another event, no matter how great the speaker, will not make much difference in the lives of people. On the other hand, create the opportunity and expectation for people to enter into mentoring/personal relationships and it will revolutionize their view of what church is supposed to be and how it impacts their life.
With that said, I still believe that tracking participation is incredibly important. But it is a reflection of person's involvement; not spiritual growth. It can be used to gauge how "connected" a person is to what the church is doing and on the surface, what steps along a spiritual growth path have been completed. Without systems to track and measure, a church would have no way of knowing at a macro level how it is doing after growing past 200 people. Fellowship One can be a vital tool to accomplish this.
As for the comments about who's responsible for spiritual growth... Although I believe that it is the individual's responsibility to grow spiritually, the church shouldn't use that to defend the Consumer Christianity mindset. The church has a responsibility to create an environment within which spiritual growth can and is expected to occur. This means creating the structure and organization that is proactive in the development of these relationships. In my opinion, the Consumer Christianity approach will never achieve that.
Thanks for listening,
Jeff Rice
Director of Delivery Services