Enough about videos already! I think we have covered the video library in most of our recent blog posts and I’m certain you’re tired of the subject. Let’s move on to the other side of Education Services: Documentation!
A documentation overhaul is the next priority in our group (never fear, we are still updating and adding to the video library as well). There are several documents that need our attention in a serious way. Currently underway are brand new guides for Fellowship One WebLink and Fellowship One Data Exchange. We just completed the new guide for Fellowship One Check-in v. 2.5. You can find it in Answer ID 9 in the Support link in Fellowship One. These new guides are chock full of useful information and step-by-step procedures. We’ll keep you updated as the outstanding items are completed.
Let’s talk about our documentation process for a minute. You may be interested to know that our mission statement focuses around helping you use Fellowship One effectively. To that end, we have always provided you with just-in-time online help for each page in Fellowship One. You can access this by clicking the little blue question mark in the upper right corner of each page. The Online Help will launch in a new window and this is where you will always find the most up-to-date information. In addition, we have been and will continue to provide you with several documents to help you along in your usage of Fellowship One. That is our job – to provide you with a tool set that will help you learn how to use Fellowship One.
What we cannot do is provide you with the documented processes that are correct for your church. These are the specific ways you will be using the system at your church. In your initial implementation of Fellowship One you covered some of this with your delivery manager. We love our delivery managers! They always discover creative and effective ways for using Fellowship One.
It’s a huge understatement to say that there are many moving parts to Fellowship One. If your staff and key volunteers are not on the same page and informed about how to use these parts, you lose some of your data integrity. Data integrity is an important aspect of any enterprise software application but most especially for Fellowship One. The spiritual life of people is at stake and we need to ensure that we keep data as clean and accurate as possible. This is where documentation comes in!
You must create your own Fellowship One documentation. Don’t panic! I’m not talking about step-by-step documentation like we have already provided for you. I’m talking about documenting your processes and procedures from how you want people to enter addresses to what status to apply when someone begins attending regularly. We want to help you document these critical functions.
In the next few weeks we will be providing a series of blogs and videos with corresponding downloads that you can use to create your own documentation processes. We hope you enjoy this other side of Education Services and would love to have your comments and feedback! Email us at education@fellowshiptech.com or post your comment here.
Blessings!
Tara Coulson
Learning Specialist/Documentation Specialist
Fellowship Technologies