We’re EXCITED to bring you some news from within Fellowship Technologies!
We like to say “We’re Changing the World by Changing the Church World.” As a result, we’re often bringing process and technology changes to our partner churches to enhance their ability to manage their data. Fellowship Technologies is no different. In order to continue to grow, to formulate new ideas, and serve our customers with excellence, we must also embrace change. Progress is change!
Effective October 1, 2008, we are making a few organizational changes to help us better serve our church partners. The centerpiece of the changes is the formation of a new organization focused on Customer Effectiveness and a new team aptly named Customer Experience. The focus of this new organization is to increase the effective use of Fellowship One within our partner churches.
The Customer Effectiveness organization will be led by Curtis Simmons. Within Customer Effectiveness will be four teams:
- Technology Operations led by Tim Lytle – The focus of this team is security, scalability, reliability, and performance of both our internal and production environments. A solid and reliable infrastructure is the foundation for a positive customer experience with Fellowship One.
- Customer Support led by Patrick Trela – The focus of this team is to provide an unparalleled level of support excellence to our customers for our products, our technology, and our payment processing solutions.
- Reporting Solutions led by Brian Vinson – This team is focused on effectively leveraging the data collected within Fellowship One through reporting solutions.
- Customer Experience led by Curtis Harris – The charter for this new team is to be Advocates of the Customer Experience (ACE) measured by the effective use of Fellowship One. This team will be responsible for everything from education, documentation, Regional User Groups, the Experience site, proactive customer care, the Dynamic Church Conference, etc. We are very excited to have such a strong team focused solely on delighting our customers. The Customer Experience team will be rolling out a number of new announcements, processes, and tools over the coming weeks and months, so stay tuned!
We believe this new organization, and particularly the Customer Experience team, is unique within the Church Management Software market; innovation can take many forms, not just within the product. We’re confident that these changes, coupled with some exciting new product developments on the horizon, will bring a new level of product and services to our customers.
God bless,
Curtis Simmons
Senior Vice President
Operations, Customer Effectiveness, & Marketing