Experience.FellowshipOne.com

Hi Fellowship One Friends! :)

We're a two-campus church in the middle of VBS (holy craziness is what I like to call it).  We've had our kids reigister for VBS online (with payment) and as a whole, it has been great.  We do have a couple instances of people registering (and paying) for Campus #1 when they meant to register for Campus #2.

We have 2 different forms and associated them with 2 different sub funds (one for each campus).  If I go in and remove their registration/assignment for Campus #1 and re-register them for #2, it leaves the fee in Campus #1's subfund.  Do you have any ideas/best practices on how to deal with this?

We were thinking of:

- Removing their assignment/registration from Campus #1

- Issuing them a refund for the first fee (which would remove the fee from Campus #1's sub fund)

- Calling them and re-registering them for Campus #2 over the phone (entering in all credit card information), which would put the fee in the correct campus' subfund.

It sounds a little round-about to me, because they'll see the original fee, a refund, and then a second fee in their bank statement...but not sure how else to handle it.

Any better ideas?

Thank you!!!  =)

Sierra Purvis
Parkview Christian Church
Orland Park, IL 

If this is purely for reporting purposes and doesn't affect any actual money in bank accounts, this could probably be accomplished by putting all of the people you want to move into a group and opening a support ticket for us to mass change the sub-funds and any assignment details. Of course, this is better suited for a large mass change. If you only have a handful of people, then your method above might be better in the long run and would definitely have a quicker turn-around time just because you'd be handling it locally. :)

For Him,

-Peter Schott

Thanks, Peter!  :)

So we're correct in thinking there is no way to switch a subfund behind the scenes after a payment has been made?

When this happens to us (and it does happen often), I refund them using cash (so that we don't have to incur the credit card fee again) and then I register them in the new form also using cash.