Joe,
There are a few approaches to getting this resolved. First and foremost is getting every ministry at Change Point to use the new group email 2.0 functionality. If every one is using our new mass communication device then they are more likely to help you reduce the number of bounced emails. For example... you sent out an email to 1600 men of which I am guessing you might know 100. How are you supposed to know what to do with the 500 bounced email addresses when you don't know these people? If you were emailing your small group of men who number about 20 and 2 of the addresses bounced you will know those men and call them. By fixing the emails at the lowest level you fix the issue for all ministries.
Unfortunately that does not get you off the hook. You need to compile a list of the email addresses that bounced. This can be done by printing the bounced message or typing it into Excel. Since the bounced email goes into your Outlook or outside mail there is no way currently for Fellowship One to know what bounced and what did not. You can then look up each email address using the advanced search in Fellowship One and inactivate the email address. If you get some help you might even consider calling or sending a snail mail to them to invite them th to the Men's Summit during the process. Their email address might not work anymore because they have changed jobs or because they lost their job. Those are the men you really want to reach anyway.
What you can not do is throw up your hands and say this problem is too big for me to take on because you then become part of the problem. If everyone at Change Point had corrected every email address that bounced when they sent out group email you would only have seen a few dozen bounced email addresses.
Bounced emails happen... what you do with them defines your servant nature.
Matthew McMaster
Delivery Manager