I would also like to see contact notification emails sent to staff members who receive contacts when one is assigned to them in the portal. Although, I still think they may need prompting again to check them and follow up. We send out a weekly report listing everyone who has open/in progress contacts or volunteer pipeline items to process. This is sent out to the entire staff. The plan was that positive peer pressure would help people to not have any open items that had not been touvhed in 8+ days old. So, far we have had success with this new process.
Sherry Donaldson
Database Manager
Shoreline Christian Center