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Account Login Causing Customer Irritation

Last post 10-02-2008, 1:02 PM by andrew.lang. 3 replies.
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     06-23-2008, 6:56 PM 11432

    Account Login Causing Customer Irritation

    We have been using F1 for the last two years, and overall enjoy the experience and opportunities it provides.  There is one significant issue I receive many complaints regarding... and that is the requirement to create a user account to register for an event or submit a volunteer request.  I often receive email and phone call complaints from people within our church who do not want to have to create an account to sign up for a one-time activity.

    Is there any way around this?  It would be great to allow people the option to register for an activity as a guest or registered user.   Is there an option I am not aware of?

     

     06-23-2008, 7:17 PM 11433 in reply to 11432

    Re: Account Login Causing Customer Irritation

    That sounds like one of the features that was discussed in the video of the roadmap and strategy that Curtis Harris posted on the Updates tab.  The idea is to be able to send an email with a custom link that will take you directly to a page to register your family.

     09-29-2008, 9:13 PM 12871 in reply to 11432

    Re: Account Login Causing Customer Irritation

    We are facing the same problem as anoah. Like many churches, we host concerts or speakers that are of interest to the general community -- it's an outreach function and we often pull in some people that consider us when looking for a church to join. However they do not want to "Join" and Create an Account at this time. There should be a module something like vendini.com or tickets.com - that issues a ticket online or by email, makes an attendance list, etc. I wouldn't paying a slight transaction fee (50 cents etc.) per ticket for such a module.

     10-02-2008, 1:02 PM 12904 in reply to 11432

    Re: Account Login Causing Customer Irritation

    Agreed...the user login and account management experience in F1 is very poor, and needs significant improvements.  Password management, timing out and/or errors on Weblink forms, the list goes on.
    "Die before you die. There is no chance after."
    -C.S. Lewis, Till We Have Faces.
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